One final thing I wanted to address is our GMs live server policy. Many of you have seen that our GMs are making their way into the world and helping folks out as best they can. Citadel Studios has a strict policy regarding what our GMs can and can not do in game. I would like to remind everyone that we do not offer customer support through PMs in Discord. Please stick to the Help Report and Bug Report in game systems so these things flow through the right channels.

Check out the full letter on the Legends of Aria site.

Content retrieved from: https://www.mmorpg.com/legends-of-aria/news/legends-of-aria-dev-update-arrives-with-good-news-for-mid-endgame-players-1000051064.